Frequently Asked Questions

Placing an order on KickX is simple. Browse our collection, select your desired shoes, choose your size, and add them to your cart. Proceed to checkout, enter your shipping and payment information, and confirm your order. You'll receive an order confirmation email once your purchase is complete.

We accept a variety of payment methods including credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and cryptocurrencies. All transactions are secured with industry-standard encryption for your safety.

Absolutely! We use industry-standard SSL encryption to protect your personal and payment information. Additionally, we never store your complete credit card details on our servers. KickX is committed to providing a secure shopping experience.

Yes, we guarantee 100% authenticity for all products sold on KickX. Our team of experts verifies each item before it's listed on our platform. We have a zero-tolerance policy for counterfeit products.

Our prices are determined by market demand, rarity, condition, and size availability. For limited-edition releases, prices may be higher than retail due to their collectible nature and limited supply.

We primarily sell brand new, unworn shoes with original packaging. However, we do occasionally offer certified pre-owned items in excellent condition. These are clearly marked in the product description, and all undergo rigorous authentication and cleaning processes.

Shipping times vary depending on your location and the shipping method selected at checkout. Standard shipping typically takes 3-7 business days within the US, while international shipping can take 7-14 business days. Express shipping options are available for faster delivery.

Yes, we ship to most countries worldwide. International customers may be subject to import duties, taxes, and customs clearance fees, which are the responsibility of the recipient and not included in our shipping charges.

Once your order ships, you'll receive a tracking number via email. You can also view your order status and tracking information in your KickX account under "My Orders." Our tracking system updates in real-time so you can monitor your package's journey.