Shipping Information
Everything you need to know about our shipping policies and delivery options
Shipping Process
At KickX, we understand that getting your new kicks quickly and safely is a top priority. Here's how our shipping process works:
- Order Confirmation: After placing your order, you'll receive an order confirmation email.
- Authentication: All products undergo our rigorous authentication process to ensure legitimacy.
- Processing: Orders are typically processed within 1-2 business days.
- Shipment: Once your order ships, you'll receive a shipping confirmation email with tracking information.
- Delivery: Your package will be delivered according to the shipping method selected at checkout.
Delivery Options
We offer several shipping options to meet your needs:
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping (US) | 3-7 business days | $9.99 (Free over $150) |
| Express Shipping (US) | 2-3 business days | $14.99 |
| Next Day Shipping (US) | 1 business day | $24.99 |
| International Standard | 7-14 business days | $19.99 (Free over $250) |
| International Express | 3-5 business days | $39.99 |
Note: Delivery times are estimates and may vary depending on location, customs processing, and other factors outside our control.
COVID-19 Shipping Update
Due to ongoing global situations, some shipping carriers may experience delays. We're working closely with our shipping partners to minimize any impact on delivery times. Thank you for your understanding and patience.
International Shipping
We ship to most countries worldwide. Please note that international orders may be subject to:
- Import duties and taxes which are the responsibility of the recipient
- Customs clearance delays which vary by country
- Additional documentation requirements in certain regions
These fees are not included in the purchase price or shipping costs and are collected by the delivery carrier or customs authority. KickX cannot predict which charges, if any, may be applied, and we are not responsible for paying these fees.
Order Tracking
You can track your order in several ways:
- Click the tracking link in your shipping confirmation email
- Log in to your KickX account and go to "My Orders"
- Contact our customer support team with your order number
Most shipments are updated within 24-48 hours after dispatch. If your tracking hasn't updated after 48 hours, please contact our customer support team.
Have shipping questions?
Our team is ready to help with any shipping inquiries or concerns.
Contact Us